Published by Mattox Virtual Group. "All Rights Reserved".  Any reproduction of this electronic checklist in wither electronic or printed format is prohibited without written permission of Mattox Virtual Group. This checklist is designed to provide information and to motivate our business owners. This is just a suggestion content to help improve Customer Service Experience for all business owners and their team. No warranties or gurantees are expressed or implied by the publisher's choice to include any of the content in this pdf.